Stop overpaying for your business energy.

TERMS & CONDITIONS OF SERVICE

CUT YOUR BILLS LTD | Company No. 17532397 | England and Wales

Registered office: 160 London Road, Mitcham, CR4 3LD, United Kingdom

Contact: [email protected] | 07940 825148 | cutyourbillsltd.co.uk

These Terms apply to non-domestic business customers using our business energy comparison and brokerage services. Please read them before signing a Letter of Authority or instructing us to arrange a supply contract.

1. Definitions

“We”, “us” and “Cut Your Bills” mean Cut Your Bills Ltd. “Customer” means the non-domestic business using our services. “Supplier” means a third-party provider of electricity or gas. “Quotation” means an indicative or formal offer from a Supplier. “Supply Contract” means the contract made directly between the Customer and Supplier. “Letter of Authority” or “LOA” means the written or electronic permission given by the Customer for the specified purposes stated in that letter. “Commission” means remuneration paid to us or through our intermediary arrangements in connection with an introduced or arranged Supply Contract.

2. Our services and scope

We assist eligible UK businesses to review existing electricity and gas arrangements, request quotations from participating Suppliers, explain the options and, when expressly instructed, help arrange a Supply Contract. We may use an authorised intermediary or platform partner to obtain information, pricing and contract documents. Our quotations are drawn from the Suppliers accessible to us through our commercial arrangements, not necessarily the whole market. We do not guarantee that any quotation is the cheapest available.

Other services, including business water, broadband and card-payment solutions, are not covered by these energy Terms unless separately agreed in writing and supported by the relevant service-specific terms.

3. Customer information and authority

The Customer must provide accurate business details, site addresses, relevant supply information and the identity of an authorised decision-maker, and must promptly notify us of changes. We may request the Customer’s permission to obtain meter, consumption, contract-end and other relevant data from Suppliers, industry databases or our platform partner. A recent bill is helpful but is not a condition of requesting an initial comparison.

Signing an LOA authorises only the actions stated in that LOA. An LOA does not, by itself, constitute acceptance of a new Supply Contract unless the signed document expressly and clearly states otherwise. We will not knowingly enter the Customer into a Supply Contract without the Customer’s specific authorisation or acceptance in the manner required by the Supplier.

4. Quotations and entering a Supply Contract

Prices and availability may change before the Supplier accepts a contract. Quotations may depend on estimated consumption, meter details, credit checks, contract length, standing charges, taxes and other Supplier conditions. The Customer should check the complete proposed contract, rates, term, start date, payment conditions and any termination provisions before accepting.

The Supply Contract is between the Customer and the Supplier, not Cut Your Bills Ltd. A Supplier may reject an application, change a quote or require further information. The Customer remains responsible for payment of Supplier invoices and for complying with the Supply Contract. We will explain material changes of which we become aware before acceptance where reasonably practicable.

5. Our remuneration and commission disclosure

Our initial comparison service is provided without a separate fee charged directly to the Customer. If the Customer enters into a Supply Contract through our introduction, we may receive Commission from the Supplier, directly or via our intermediary partner. That Commission may be reflected in the rates or other charges paid by the Customer, including a pence-per-kWh uplift, and may vary by Supplier, contract term, consumption and commercial arrangements.

Before the Customer commits to a proposed Supply Contract, we will disclose the applicable Commission arrangements and the amount or method of calculation in a clear, understandable form, including any relevant estimate over the contract term. The Customer may ask us for a breakdown of our expected remuneration and the participating Suppliers. We do not charge a separate brokerage fee unless this has been expressly agreed in writing in advance.

6. Cancellation, changes and renewals

The Customer may stop using our comparison service before accepting a Supply Contract without paying us a cancellation fee. Once a Supply Contract has been accepted, cancellation, termination, renewal and change-of-occupier rules are governed by the applicable Supplier contract and law; the Supplier may impose charges or restrictions. The Customer should notify us promptly of proposed changes or cancellation so that we can help clarify the relevant steps.

Cut Your Bills Ltd does not impose its own brokerage cancellation or lost-commission recovery charge under these Terms. Any different charge would require a separate, express written agreement accepted before the relevant commitment. No renewal or new Supply Contract will be agreed on the Customer’s behalf without the authority required for that transaction.

7. Our responsibilities and limitations

We will perform our brokerage services with reasonable care and skill and provide information in good faith. We do not control Supplier prices, credit decisions, industry transfers, network availability, meter readings or Supplier performance. Estimates and comparisons are based on information available at the time and are not a guarantee of savings or uninterrupted supply.

Nothing in these Terms excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Any other limitation of liability applies only to the extent permitted by applicable law; nothing here affects rights that cannot legally be waived.

8. Customer responsibilities

The Customer must ensure the person giving instructions has authority to act for the business, check contract documents before signing, keep Supplier accounts and payments up to date, and notify us of material changes in premises, occupancy, meter arrangements or supply requirements. The Customer must not rely on an estimate as a substitute for the binding terms of a Supplier contract.

9. Complaints and independent dispute resolution

If dissatisfied, please contact us at [email protected] or 07940 825148. We aim to acknowledge and investigate complaints promptly in accordance with our published Complaints Procedure. We are a member of the Dispute Resolution Ombudsman (DRO) alternative dispute resolution scheme for eligible energy-broker complaints. Eligible Customers may refer unresolved disputes to DRO in accordance with the scheme rules and applicable eligibility and timing requirements. Full details are provided in our Complaints Procedure.

10. Personal data and confidentiality

We process business contact information and, where necessary, personal data to respond to enquiries, obtain quotes, administer authority, communicate with Suppliers and our intermediary partners, and fulfil legal obligations. We share information only where necessary for those purposes or otherwise permitted by law. Details of processing, lawful bases, retention and data-subject rights are set out in our separate Privacy Policy. The Customer should not send sensitive personal information unless specifically requested for a legitimate purpose.

11. Communications and electronic signatures

We may communicate by email, telephone or electronic platforms using the details provided. Where legally valid and supported by the relevant platform, electronic signatures and electronic records may be used for LOAs and Supply Contracts. The Customer should retain copies of all documents and confirm that communications come from an authorised representative.

12. Changes, termination and general terms

These Terms apply from the date the Customer instructs us to provide the relevant brokerage service or signs an LOA referring to them. Either party may stop the ongoing brokerage relationship by written notice, subject to any outstanding authorised transaction and any binding Supply Contract between the Customer and Supplier. Ending our brokerage relationship does not automatically terminate a Supply Contract.

We may update these Terms for future engagements by publishing a revised version and informing affected Customers where appropriate. A change will not retrospectively alter a completed agreement without a valid legal basis or the Customer’s consent where required. If any provision is unenforceable, the remainder will continue to apply to the extent lawful. These Terms are governed by the laws of England and Wales, subject to any mandatory legal protections.

CUT YOUR BILLS LTD

COMPLAINTS PROCEDURE

Company registration number: 17532397

We aim to provide a fair, transparent and helpful service to business customers comparing and arranging energy contracts. If you are unhappy with any aspect of our service, please tell us. We take complaints seriously, aim to resolve them promptly and use feedback to improve.

Stage 1 — Contact us

Please contact Cut Your Bills Ltd by email at [email protected] or by telephone on 07940 825148. Explain what happened, why you are dissatisfied and what outcome you would like. You may also provide relevant correspondence or documents.

We aim to acknowledge and initially address your complaint within five working days and to provide a substantive response and proposed resolution within 28 working days. Where we need information from a third party, such as an energy supplier, this may take longer. We will keep you informed of progress and any revised timetable.

We will investigate the issues fairly, explain our findings and any action we propose to take. If you are dissatisfied with our response, please tell us so we can review the matter.

Stage 2 — Independent dispute resolution

Cut Your Bills Ltd is a member of the Dispute Resolution Ombudsman (DRO) Alternative Dispute Resolution (ADR) scheme for energy brokers. Membership reference: E3664 (activated 4 November 2026).

If we cannot resolve an eligible complaint, you may be able to refer it to DRO free of charge. This may apply if eight weeks have passed since you first raised the complaint or if we have issued a final response (deadlock letter), subject to the scheme’s eligibility and referral rules. The scheme is intended for eligible microbusiness and small business customers.

DRO website: https://www.disputeresolutionombudsman.org/

We will explain the applicable referral process and provide the relevant DRO contact information in our final response. DRO decides whether a complaint falls within its remit.

What happens next

DRO may request information and evidence from both parties, review the complaint and issue an outcome under its applicable scheme rules. We will cooperate with the independent process and comply with obligations arising from our membership.

Company details

Cut Your Bills Ltd | Registered office: 160 London Road, Mitcham, CR4 3LD | Company number: 17532397

Email: [email protected] | Telephone: 07940 825148

Effective from: 4 November 2026 · ADR membership reference: E3664

Privacy policy

Draft for review before publication.